Two-Factor Authentication (2FA) Setup

Important Information for Administrators

Your GovDash team authentication settings must include GovDash OTP in order for users to be able to sign in with 2FA. You can configure your authentication settings in the Authentication settings in GovDash.

Setup

To setup two-factor authentication on your account, navigate to the Security settings page.

1. Select Enable 2FA to generate your unique code/QR code

2. Enter/Scan the QR code within your preferred authenticator app (Microsoft Authenticator, Google Authenticator, Authy, 1Password, etc.) and not your device’s camera app.

3. Complete the registration within your authenticator app and enter the 6-digit code provided in your authenticator app to complete registration within GovDash.

4. GovDash will provide you with a recovery code. This code can be used to remove your authenticator from your account in the event that you lose your authenticator.

   1. Please be sure to record this recovery code and keep it safely within your records.

   2. You may regenerate a new recovery code at any time using the Regenerate recovery code button within Security settings, but this requires you to enter a code from your authenticator to generate a new one.

Why use two-factor authentication?

Two-factor authentication adds an additional layer of security by requiring a time-based code from your authenticator app in addition to your login token. This helps protect your account even if your login token is compromised.

Logging in with 2FA

To login with 2FA:

1. First, enter your email address at the login prompt.

2. Enter your emailed one-time passcode.

3. Next, enter your 6-digit code from your authenticator.

Recovering/Disabling Your Authenticator

Using Your Recovery Code

If you’ve lost access to your authenticator, you can disable it using your recovery code from the login process using the Lost access to your authenticator? option. This will request your recovery code, which will disable and remove 2FA from your account.

Using Your Authenticator

To disable 2FA on your account using your authenticator, simply click Disable in the Security settings, enter your 6-digit authenticator code, and your authenticator will be successfully removed from your account.

Need Assistance?

If you’re having issues setting up or recovering your account/disabling your authenticator, please reach out to us at support@govdash.com for assistance.